On-site solutions
Bespoke managed solutions with a wealth of service
enhancements
In most companies there is a box of tricks that sits in the corner
of the office, ensuring the telephones are always working and calls
are always connected correctly. It's probably one of the most
important boxes in the office, yet few people within the company
even know it's there!
Gamma Business Communications's core PBX offering is designed to
make connection as simple as possible and ensures that all the
features and services a business would use on a daily basis are
provided with experienced customer service.
We make sure that setup and ongoing maintenance are as simple as
possible so your organisation can get on with what its good at!
PBX maintenance is also often a costly and messy combination of
suppliers who all have expertise in various types of systems, and
are often completely separate from your main line rental or
broadband supplier. At Gamma Business Communications, we bring all
of your key communication services together and offer you a
one-bill solution and a single point of contact for support.
ShoreTel solutions
Market-leading managed IP PBX systems tailored for your
specific needs
- Telephony solutions tailored to your specific needs.
- Range of solutions using proven ShoreTel IP PBX systems .
- 'Out of the box' contact centres for 10 - 10,000 users.
Head offices and branch offices often want a telephony solution
tailored to their specific needs. Gamma Business Communications can
design and deliver cost-effective bespoke hardware solutions,
specialising in products from ShoreTel, the second-largest supplier
of IP PBX systems in the USA.
ShoreTel products are ideal for this purpose and include proven
IP telephony systems and 'out of the box' contact centres for
10-10,000 users.
ShoreTel Voice Switches
These industry-leading switches are suitable for organisations
of every size. Highly reliable and intelligent, these devices
provide unified communications across multiple locations,
supporting IP phones, analogue devices, and a variety of trunk
interfaces.
- Pure IP unified communications delivering exceptional
quality.
- 99.999% system availability for mission-critical voice calls
and voicemail access.
- One system spans multiple locations.
- Centralised management simplifies administration.
- RoHS/WEEE compliant.
ShoreTel Converged Conferencing
A solution providing rich conferencing and collaboration
features, easily and cost-effectively - so customers can become
more productive. Combines voice and data over the enterprise phone
system, and built on a secure, Linux-based appliance.
- Enables audio conferencing and video conferencing,
application/document sharing and secure instant messaging.
- Ability to schedule one-time, recurring, and reservation-less
calls.
- Integrated audio and visual recording.
ShoreTel Virtual Contact Centre
This 'out of the box' solution enables companies of all sizes
with geographically-dispersed workers to effectively create a
single, seamless organisation to impress and better serve their
customers.
- Cheaper to maintain and manage than a physical call
centre.
- Route each call through initial greeting, queuing and status
announcements, to finding the best agent to answer (based on skill,
caller identity, wait time, priority or service level).
- Agents can also interact with customers via web chat and
email.
- Advanced Interactive Voice Response (IVR) scripting tool
enables a self-service, empowering customers to handle their own
needs.
ShoreTel IP Telephones
ShoreTel's ergonomic IP telephones boost productivity. Tactile
keys reduce strain on the fingers and wrists, while the
precision-balanced, contoured handset can rest comfortably in hands
or on shoulders. By viewing the telephone's display, users
can easily see who is calling (caller ID), check missed calls and
voicemail, and view call status (on-hold or muted).
- Immediate gains in workforce productivity.
- Handsets pre-configured for instant installation.
- Dramatically lowers training and support costs.
- Wide range of phones available.