Cost reduction, ready scalability, ease of use and trusted
support
"We support our global customers and staff
24x7 and a reliable and stable telephony platform is critical to
ensuring this. Our customers also require that we have a documented
and tested business continuity disaster recovery solution in place.
With Gamma we have been able to achieve all this and make
significant cost savings across our telephony estate."
Peter Thomas, EMEA IT Manager, Verint
- Estimated 50% reduction in telephony costs.
- Inbound can instantly redirect numbers to anywhere in the
world.
- Sales calls centrally managed and distributed to teams across
EMEA to various handheld devices with virtual call management
features.
- Entire alternative dial plans can be deployed in seconds.
- Business continuity plans can be developed and rolled out at
very short notice.
- SIP connects employees throughout EMEA region, with scalability
to expand as required.
The solution
Verint chose SIP-based telephony, SIP trunking, Inbound services
and ADSL from Gamma to parallel its existing ISDN, PBX and Cisco
Call Manager implementations. The resulting solution delivers an
estimated 50% savings in telephony costs, greater flexibility and
significant control in the Cloud of inbound calls.
Crucially the new telephony platform has also allowed Verint to
enhance its disaster recovery and business continuity strategy that
meets the strict, and in many cases legally mandated requirements
of its clients.
Inbound has given Verint the ability, with just a few mouse
clicks, to itself redirect inbound numbers to anywhere in the
world. Entire alternative dial plans can be activated in a matter
of seconds through stored profiles, redirecting hundreds of
individual lines from users desks to one or more alternative
locations. Such flexibility was previously impossible.
Our SIP platform connects staff and engineers across the EMEA
region reliably and with maximum uptime, and our Inbound secure Web
portal allows Verint to easily and centrally manage sales calls to
a distributed team based right across the EMEA region with IVR,
redirection and voicemail together with any device.
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