Delivering business efficiencies and internal
process improvements to multi-site retailer.
"To improve our efficiency and internal
management processes, we wanted one fixed line telecoms provider
for our UK business. We are pleased with the choice we have made in
Gamma Business Communications and every contact we've had to date
has been positive."
Harvey Marston, Head of vendor management,
SSP
The Company
SSP has a 60 year heritage in the food and travel industry is
the world's largest airport and rail travel concession operator,
owning and franchising over 40 well-known brands. SSP operates in
over 30 countries worldwide. In the UK, the company serves
customers through more than 580 units in over 150 travel locations
in airports, railway stations and shopping centres.
The Challenge
SSP wanted to appoint a single fixed line telecoms provider for
its UK business. They needed all of their communications based with
one supplier so they could effectively cost manage their
communications and internal management processes.
The Solution
We began the process by transferring the 2,800 lines onto one
easy-to-manage billing account. These are mainly lines for food
service outlets with free outgoing call barring on premium and
international calls.
Our account manager liaises with SSP on lines transfers and
reports from live systems. SSP can monitor which lines are with
Gamma Business Communications and which are still being billed by
previous providers.
Most lines were provisioned under WLR3, enabling us to more
efficiently pre-qualify orders, transfer and provision lines and
deal with engineering issues.
We placed all the lines into individual cost centres so SSP can
easily manage sites. The SSP finance team receive monthly
reports summarising lines and costs by cost centre and facilitating
financial control. SSP's management can see exactly where the line
is, with a line d e scription specified by the customer. This
information has enabled SSP to review the lines and services on
bills from all their telecoms providers and each site's usage.
Savings have been made by ceasing lines which were excess to
SSP's requirements.
The Benefits
- Savings of 38% a month against previous bills
- Faster, smoother installation for new lines and transfers
- Customer service wrap provides single point of contact, online
billing, management reports and comprehensive project management
and consultative support
- Direct online access to call routing via Gamma network
- Carbon neutral calls