Adding telephone 'cost centres' helps to
identify savings and measure performance.
"My account manager is always available for
telecoms advice or for any billing enquiries. I have confidence
that my queries are dealt with efficiently and with the minimum
disruption to the sites. We now have the ability to be in full
control of our telecoms handling and costs, saving us money and
making us more efficient in dealing with customers.
Overall, the solutions implemented by Gamma
Business Communications provide J E Beale plc with the ability to
manage the telecoms costs of their individual stores without the
headache this would have previously caused."
John Deakin, J E Beale plc
The Company
J E Beale plc is a retail group based in Bournemouth and
operates department stores across the UK. The group's key
objective is to deliver value across their stores while also
providing exceptional customer service.
The Challenge
J E Beale found that managing their telecoms had become a
serious challenge, with no clear view of usage and expenditure
within their stores. The group wanted very detailed information to
help monitor and control outbound call costs, and required a
provider that offered one point of contact for all their
queries.
The Solution
Beales researched the telecoms market and selected us to provide
voice and data services across their stores.
We provided Beales with cheaper line rental on 300+ lines
including ISDN2, ISDN30 and analogue lines, together with a
range of 0844 numbers across the sites to reduce call costs. Beales
get access to our fast network and Green calls thanks to our Carbon
Neutral accreditation.
In addition, we provided broadband giving the stores quality
connectivity for data and internet-based traffic. We also
installed modems at various sites to allow reporting of all
incoming and outbound calls.
Beales also now get our tailored billing with clear, easy to
understand, detailed bills. In addition we provide
reports giving detailed business statistics, such as the time
and cost of calls by month, week, day and even hour as well as by
individual number, destination types and cost centre. Snapshot data
is available to import into their accountancy systems.
The Benefits
- Cheaper line rental and call costs.
- Clear records of usage and expenditure for each Beales
store.
- Reports are available online in 'accounts ready' formats.
- Individual sites can be analysed using cost centres with our
billing systems.
- Budget control - store managers can use reports to achieve
savings and efficiencies.
- Clear, concise performance data is available to show number of
missed calls, time to answer and calls by extension.