Low cost call charges, excellent customer
service and bespoke billing.
"Since Gamma Business Communications started
working with us we have been very pleasedwith the professional
approach and attention to detail of the team. We have a number of
key drivers. We want a cost-effective service backed by good
customer service and a supplier who can help us manage our
infrastructure and avoid unnecessary costs. To date Gamma are
delivering on all counts."
Paul White, Corporate Procurement Manager,
Warwickshire County Council
The Company
The Eastern Shires Purchasing Organisation (ESPO) is a local
authority purchasing consortium operating throughout the Midlands
and East of England. The Leicester-based organisation is owned by
seven local authorities and two unitary councils, including
Warwickshire County Council.
The Challenge
ESPO wanted to establish a framework agreement for competitive
telephone call charging via least-cost routing to its customers.
The complex implementation would start with major local authority
Warwickshire County Council.
The Solution
We were selected as the preferred supplier for a three-year
framework contract worth approximately £6m which has subsequently
been extended by a further 12 months.
The initial requirement was to provide services to Warwickshire
County Council, including calls and line rental. The council has
more than 2,000 lines across a number of corporate sites.
We also agreed to help the Council deliver efficiency and cost
savings to their independently-run district councils, schools and
colleges.
The Benefits
- Cost savings, and avoidance of unnecessary telecoms
expenditure.
- Improved customer service and support through
infrastructure management.
- Easy to understand, comprehensive billing and management
reports.
- Access to online
billing.
- Dedicated Gamma account management.
- We continue to help the council and independently run
schools, colleges and district councils save money. The wider
agreement has led to over 400 schools in the ESPO area signing up
to the agreement.
- Our Carbon Neutral accreditation provides 'Green' calls
and helps WCC achieve Government environmental targets.