Committed to the best customer service and
support
- 24/7 fault handling and customer service 365 days a year
handled by our own staff
- Always get through to the right person to handle your query -
our teams are experts in both faults and provisioning ensuring
'first time fix'
- Telecoms experienced support teams co-located to ensure swift
identification and resolution of issues
- Our teams actively participate in our Supplier service reviews
and product implementations - this means the customer and
technician's views are always at the heart of how we manage our
suppliers and our new product launches
- Highly trained, UK based customer service managers for managed
accounts
- Timely, accurate bills and a single invoice.
- Management reports clearly showing call summaries and billing
details.
- Regular account reviews including services, line usage and
billing to help you achieve efficiencies.
- Open tiered, streamlined escalation structure for quick
resolutions.
- Simple, multi-level industry standard service scheme, providing
you with the level of care you require.
- Our highly-trained, responsive professionals provide the
first-line point of contact for all your enquiries. Our network
operation centre is based in Manchester with additional support in
Glasgow. This is staffed by technical professionals providing
support around the clock, 365 days of the year.
Getting in touch
Our Customer support team is your first point of contact for all
enquiries and orders. You can contact them on 0845 521 5000 or
reach them by email gbc.customerservices@gamma.co.uk.
We provide 24-hour support, 365 days a year.
Resolving issues quickly
For faults, call us and we will direct you to a member of the
service support team on the same number (this applies if you are
calling outside working hours). We will take your details and
provide first-line support. We'll also guide you through a basic
diagnostic tool that can fix many problems. If more help is needed,
we can arrange for a specialist member of our team to contact you.
If necessary, we can 'escalate' issues for a high-priority
resolution. Once issues have been resolved, we will contact you to
ensure all services have been restored.
Ensuring your satisfaction
More than 98% of our customers have remained with Gamma Business
Communications after the first year of service. This retention rate
is one of the highest in the marketplace, thanks to our excellent
customer service. To maintain and enhance our standards, we have an
ongoing programme to measure satisfaction:
- We interview a randomly-selected sub-set of around 100
customers every quarter. We ask them how Gamma Business
Communications is solving their telecoms and data solutions
challenges.
- Our customer teams track every action and communication with
customers using our central database/ billing platform. This gives
our team leaders a clear picture of all activities on an
account.
- We carry out our own quality-of-service audits, checking key
performance indicators (KPIs) for ordering, speed of service
restoration/fault repair and billing accuracy.